This statement and the policy outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any party.
HOW WE COLLECT YOUR PERSONAL INFORMATION
Wilson Storage Pty Ltd (Wilson) collects personal information about individuals as part of the course of our business. This information is solely used internally by Wilson.
WILSON MAY COLLECT PERSONAL INFORMATION WHEN:
– you (or an organisation you are associated with) opens an account
– enters into an agreement with us to provide or receive a service
– deals with us over the telephone, sends us a letter or an email
– visits our website or when you visit us in person.
– you visit our social media channels
The type of information we collect may include (but not exclusive of) your name, mailing address, telephone numbers, cheque, bank and credit card payment details and Email address.
There may be occasions when we source personal information about you from a third party (for example a credit reporting agency or marketing company).
Wilson may also automatically collect non personal information through the standard operation of its information systems infrastructure.
HOW WE USE PERSONAL INFORMATION
It is our usual practice to collect personal information directly from you.
We only use your personal information for the purposes for which you give it to us and for related, internal management purposes.
The primary purpose of collecting any relevant personal information is to be able to provide you with our goods and services. Names and addresses of our customers may also be provided to a mailing house to mail account statements to each customer.
We may also use or disclose personal information for other purposes such as helping us to identify products and services that may interest you.
KEEPING INFORMATION UP TO DATE
If we do collect any relevant information we will take reasonable steps to ensure your personal information is accurate. If you learn that the current information we hold about you is inaccurate, you should contact us.
YOU CAN REQUEST DETAILS ABOUT YOUR PERSONAL INFORMATION
You should contact us if you wish to find out about the personal information we hold about you. We will need to verify your identity before giving you access.
If your request is complex, we will ask you to put it in writing and will usually deal with such a request within 14 to 30 days. We may charge you a fee for processing the request.
Except as required by law Wilson will not give out personal information to any third party.
WE MAY NOT BE ABLE TO GIVE YOU ACCESS
We may not be able to tell you what personal information we hold about you in certain circumstances including where the information relates to anticipated legal proceedings or where the information would reveal commercially sensitive information.
STORING YOUR PERSONAL INFORMATION
Wilson will take reasonable steps to protect the personal information it holds from misuse, loss and from unauthorised access, modifications or disclosure.
ECOMMERCE BOX SHOP
We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:
Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 2 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
Order information like what was purchased, when it was purchased and where it should be sent, and
Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.